Privacy Policy

JSM Bath Solutions LLC (“JSM Bath Solutions,” “Bath Solutions,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request a consultation, communicate with us, or use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

JSM Bath Solutions LLC
7500 Green Meadows Drive, Unit 8313
Lewis Center, OH 43035
Phone: 614-881-5128
Email: info@jsmbathsolutions.com
Website: https://www.jsmbathsolutions.com

Depending on how you interact with us, we may collect the following information:

Personal and Contact Information

• Name
• Phone number
• Email address
• Mailing or service address

Project Information

• Bathroom remodeling needs and preferences
• Existing bathtub or shower information
• Project descriptions and requested services
• Photographs voluntarily submitted by customers
• Consultation and appointment details

Customer and Transaction Information

• Estimates and service history
• Communications with our company
• Payment and billing records
• Financing inquiries or application information, where applicable

Website and Technical Information

When you visit our website, certain technical information may be collected through website hosting, analytics, cookies, or similar technologies, depending on the tools enabled. This may include IP address, browser type, device information, pages visited, and interactions with our website.

We may collect information when you:

• Complete a website contact or consultation request form.
• Call or text our business.
• Communicate with us by email.
• Request an estimate or remodeling consultation.
• Schedule or receive services.
• Submit photographs or project details.
• Interact with our website or advertising.
• Communicate with our authorized service providers on our behalf.

We may also receive information through advertising platforms, referral sources, or service providers when you request information about our services.

We use collected information for legitimate business purposes, including:

• Responding to inquiries and customer requests.
• Scheduling consultations and appointments.
• Preparing estimates and proposals.
• Providing remodeling services.
• Communicating about appointments, projects, and service updates.
• Processing payments and managing customer accounts.
• Responding to customer service requests.
• Sending requested information and permitted marketing communications.
• Improving our website, services, and customer experience.
• Maintaining business records and complying with legal obligations.
• Preventing fraud, misuse, and unauthorized activity.

We do not sell customer personal information for monetary consideration.

JSM Bath Solutions may communicate with customers by SMS or text message when customers provide their phone number and consent to receive applicable messages.

Depending on the nature of your request and your consent, messages may include:

• Consultation and appointment confirmations.
• Appointment reminders and scheduling updates.
• Estimate and project-related communications.
• Customer service responses.
• Billing or payment notifications.
• Other communications you have requested or authorized.

Message frequency varies depending on your interactions with us and the services requested.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message from us. For assistance, reply HELP or contact us using the information provided in this policy.

Consent to receive promotional text messages is not a condition of purchasing goods or services.

Mobile Information and SMS Consent Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers and subcontractors solely as necessary to support our business operations and provide requested services, subject to applicable privacy and messaging requirements.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We do not sell, rent, or trade SMS consent records or mobile opt-in information.

We may disclose personal information to trusted service providers who perform services on our behalf, including:

• Customer relationship management and scheduling providers.
• Business telephone and messaging providers.
• Customer support and answering services.
• Website hosting and technical support providers.
• Payment processing and financing providers.
• Advertising, analytics, and marketing service providers.

These providers may process information as necessary to perform services for our business.

Examples of platforms we may use include Jobber, LeadTruffle, PATLive, Google, and other providers supporting our operations.

We may also disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes.
• Protect our rights, property, customers, or business.
• Investigate suspected fraud or unauthorized activity.
• Complete a business transaction, merger, or transfer of assets.

We do not authorize service providers to use SMS opt-in information or consent records for their own independent marketing purposes.

Our website may use cookies and similar technologies to support functionality, understand website traffic, measure advertising performance, and improve user experience.

Depending on the tools enabled, these technologies may collect information about your device, browsing activity, and interactions with our website.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate notice and choices regarding cookies and tracking technologies.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Access to customer information is limited to individuals and service providers who need it for legitimate business purposes.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of personal information, subject to applicable exceptions.
• Withdraw consent for certain communications.
• Opt out of certain marketing communications.
• Exercise other privacy rights provided by applicable law.

To submit a privacy request, contact us using the information in Section 2.

We may need to verify your identity before fulfilling certain requests.

Our website and remodeling services are intended for homeowners and adults seeking residential remodeling services. We do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

Updates will be posted on this page with a revised effective or last-updated date.

We encourage visitors and customers to review this policy periodically.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact:

JSM Bath Solutions LLC
7500 Green Meadows Drive, Unit 8313
Lewis Center, OH 43035
Phone: 614-881-5128
Email: info@jsmbathsolutions.com